Frequently Asked Questions
Modeer ERP & Subscriptions
The best plan depends on your agency size. The Starter Plan fits small teams getting started, the Basic Plan adds essential tools like Amadeus Airfile Reader & HR management, and the Advanced Plan provides a dedicated server and custom domain for enterprise performance.
Yes! We offer a 2-week free trial for the Starter Plan, giving you full access to test the system before subscribing.
No, all subscription plans are month-to-month with no required long-term commitments. You can upgrade, downgrade, or cancel anytime.
Yes, all plans support unlimited user accounts within your agency branch, complete with custom user permission levels.
The Advanced Plan includes everything in the Basic Plan plus a dedicated high-performance server, custom domain integration, prioritized support, and advanced pricing management.
Payments, Digital Services & Support
We accept international bank wire transfers, credit cards, and local Egyptian payment gateways (including InstaPay and local bank deposits).
We integrate the NBE payment gateway into your website or ERP workflow, allowing your agency to process online customer payments securely and directly into your bank account.
Yes! In addition to Modeer ERP, TQneya offers custom web and app development, full-service social media marketing, SEO, domain registration, and cloud hosting.
Absolutely. Our software development team can design and integrate tailored modules or API integrations to meet your agency's unique workflow requirements.
You can contact our support engineering team through multiple channels:
📞 Phone / WhatsApp: +(20) 102-4441-388
📧 Email: sales@tqneya.com / support@tqneya.com
📅 Working Hours: Sunday – Thursday, 9:00 AM – 5:00 PM
